FAQs
HOW CAN I GET A QUOTE?
Please contact us, describe the services you need. We will give you a quote based on your demands.
WHAT SERVICES DOES PRESTIGE COMMERCIAL CLEANING OFFER?
- House Cleaning
- Commercial Cleaning
- Pressure Washing
- Carpet, Tile & Grout Cleaning
- Floor Polishing
DOES SOMEONE HAVE TO VISIT MY HOUSE BEFORE I CAN BOOK A CLEANING?
Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning.
HOW MANY CLEANERS DO YOU SEND?
The number of cleaners/technicians depend on your service needs.
WHAT IF I'M NOT HAPPY WITH MY CLEANING?
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
CAN I GET A SAME DAY BOOKING?
We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
DO I HAVE TO BE HOME FOR MY CLEANING?
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house.
DOES MY CLEANER ARRIVE AT THE EXACT TIME I BOOK?
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
WHEN AM I CHARGED FOR THE SERVICE?
You are not charged until after the cleaning has been completed.
DO YOU GUARANTEE REMOVAL OF ALL SPOTS OR STAINS IN THE CARPET?
We cannot guarantee that we will remove all carpet spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.